One of the things we are concerned about is making sure that the changes (April 2015) that the government instigated are fair.
Is NZ as a country better off and how exactly is that measured?
So with that in mind, our trusty correspondent made a request under the OIA to try to get a gauge on how the Government measures the success or otherwise of the changes.
Is the government actively measuring the difference the changes have made?
- If so, what KPI’s (and KPI components) were used before the changes and are still used to measure the success of the changes to the Child Support Act.
- Is one of the KPI’s “A % increase of Child Support Income / Beneficiary payments by the government”
The KPls used to report to Government on performance have not changed since the review. These are:
- Minimum percentage of child support assessments issued within 2 weeks,
- Minimum percentage of child support administrative review decisions issued within 10 weeks, and
- Minimum percentage of child support New Zealand paying parent debt cases resolved within 12 months.
This seems to be an area that the Government could have put more effort into.
What do you think? Discuss!